Sector expertise & client portfolio
BPO & Shared Services
The industry & TGL
Recruitment shaped around the sector
Outsourcing and shared service centres need agents and back-office staff with strong language, accuracy and systems skills. TGL screens for communication level, process experience and shift readiness, and coordinates employer assessments.
Typical positions & skills
- Customer Service Agent
- Data Entry Operator
- Team Leader
- Back-Office Executive
One complete partnership
From sourcing to deployment
- 01Requirement review & targeted sourcing
- 02Screening & employer interview coordination
- 03Offer, documentation & visa coordination
- 04Pre-departure preparation & deployment
Sourcing-country options, qualifications and availability are confirmed against your workforce requirement.
Salary guidance
Plan the complete employment package
Pay depends on the role, experience, destination and approved job order. Confirm the currency, base salary, working hours, overtime and any deductions alongside accommodation, meals, transport and insurance. TGL can review these details with your recruitment requirement; sample vacancy amounts are not market benchmarks or confirmed offers.
Your sourcing choices
Choose where to source your team
Discuss your preferred talent markets with TGL. Availability, qualifications, language and destination eligibility must be confirmed for each role; a country on the map does not confirm supply for this sector.
Employer references
Client portfolio
Sample client references for this sector. Names and logos remain hidden until TGL confirms publication approval.
Client references for BPO & Shared Services will be added once TGL confirms them.
Recruitment insights
Interviews, hiring conditions & workforce planning
Sample editorial guides relevant to bpo & shared services. Recent TGL interviews, market reports and live job-order updates will be added once approved; these are not reports of actual events.
Interview insights · Sample
From employer interviews to a stronger shortlist
How practical assessments and structured feedback can turn interview discussions into clearer hiring decisions.
Read insightMarket planning · Sample
When hiring conditions change: review the complete offer
A planning guide to salaries, benefits, sourcing choices and timelines when the candidate market changes.
Read insightWorkforce planning · Sample
Not enough suitable applicants? Revisit the job order
What employers can review when a specialist role or a high-volume order attracts too few eligible candidates.
Read insightBuild your bpo & shared services team
Share the roles, headcount and destination for your recruitment requirement.